Patient support

The Process of Admission

During the process of admission, the front office staff that is stationed at the reception will be there to assist you. They will assign the patient a Unique Identification Number (UID), and the hospital will be responsible for maintaining and storing all of the patient’s medical records for any and all future reference. In addition to this, they will provide you with an estimate and guide you in selecting the appropriate category of room.

In addition to that, you will be responsible for making a payment in advance. The advance payment will go toward the total cost of the service when the person is let go. Those who are interested in going the cashless route will need to go to the insurance desk or the TPA desk in order to pay for the patient’s hospitalization. The medical staff will accompany the patient to their assigned room or bed and ensure that they are comfortable there.

Pre-Admission Process

  • The patient is to check in with the hospital’s receptionist.
  • Front desk executive enquires about the patient’s problem.
  • The patient is directed to the appropriate department or physician by the reception office.
  • A concerned doctor conducts an investigation into the patient’s medical history after the patient reports being there.
  • If it turns out to be necessary, the patient will be recommended for admission to the hospital. In the event that the patient is going to be admitted, an admission date will be assigned to them, and they will need to fill out an admission form.

Before the patient is admitted, the front desk manager talks to them about the treatment package, which includes:

  • An estimate of the total cost
  • The typical length of one’s stay
  • Acceptance of a wide variety of payment methods.
  • Please bring the following documents with you on the day of admission.

During Stay

  • Our ward staff will provide the patient with an introduction to the ward as well as the facilities that are available to them once the patient arrives at the ward. The patient will then be clerked by the ward doctor, which entails taking a comprehensive medical history and placing any necessary test orders.
  • During the patient’s stay in the hospital, he or she will receive medical care from a group of doctors consisting of medical specialists and medical officers who will provide assistance. 


  • Regarding the care of the patient, their treatment, and their overall health recovery, every precaution is taken.
  • The activities that make up the daily routine in the ward include things like ward rounds performed by the attending physicians, medication, visiting hours, and bedtime. This routine, however, may be subject to change because additional procedures, such as laboratory tests, x-rays, treatment, and others, will be carried out as necessary.
  • When it is deemed necessary, the doctors will perform surgery on the patient as part of the treatment.
  • The medical records of the patient, as well as any information regarding the patient’s health, are kept in strict confidence. Only the patient and the patient’s next of family members will be given access to this information by us. If members of the patient’s immediate family are interested in learning more about the patient’s condition, they can talk to the appropriate coordinator about setting up a time to meet with the doctor who is concerned about the patient.
  • The health and safety of our patient is the primary focus of our attention at all times. Our patients are advised to remain within the premises of the hospital until they receive discharge instructions from the attending physician.
  • Before the patient is allowed to leave the ward, a discharge summary will be provided to them. In the event that the patient requires a medical certificate, he or she is obligated to notify the attending physician or registered nurse in advance so that it can be prepared before the patient departs from the facility.

Follow-up care

  • The patient receives a comprehensive discharge summary prior to leaving the ward. This document includes the attending physician’s recommendations regarding the patient’s ongoing follow-up treatment, daily routine diet, and medical prescriptions.
  • It’s possible that the doctors will schedule a follow-up appointment for the patient at the hospital. In the event that the patient needs to reschedule the outpatient After being discharged, they are encouraged to get in touch with the physician who is responsible for their care.